Refunds

Refund & Cancellation Policy

Last updated: 10 August 2026

GarageSol is a subscription software service for vehicle repair garages. This policy explains how cancellation works, when refunds are given, and how long they take.

In short: you get a free trial and are not charged during it. You can cancel at any time. Cancelling stops future charges — it does not refund a billing period that has already started, because you keep full access for the rest of that period.

1. Free trial

New garages receive a free trial of the length shown at sign-up (currently 7 days).
A payment mandate is set up when you register, but no amount is charged during the trial.
If you cancel before the trial ends, you are never charged and nothing needs to be refunded.

2. How to cancel

Go to the Manage subscription page.
Sign in with your garage number and registered mobile number.
Choose "Cancel subscription" and confirm.

Only the garage owner can cancel. You can also email support@garagesol.in from your registered address and we will process the request within 2 business days.

3. What happens when you cancel

When you cancel	What happens	Refund
During the free trial	Subscription ends immediately. No charge is ever made.	Not applicable — nothing was charged
After a payment has been taken	You keep full access until the end of the period you have paid for. No further payments are taken.	No refund for the current period

We do not provide partial or pro-rata refunds for an unused portion of a billing period, because you retain complete access to the Service for the whole of that period.

4. When we do refund

We will refund in full in the following cases:

Duplicate payment — you were charged more than once for the same billing period.
Incorrect amount — you were charged an amount other than the plan price you agreed to.
Charge after cancellation — a payment was taken after you had validly cancelled.
Charge during the free trial — any amount debited before the trial ended.
Prolonged unavailability — the Service was unavailable for an extended period within a billing cycle due to a fault on our side. We may refund a proportionate amount or extend your subscription, at your choice.

5. How to request a refund

Email support@garagesol.in with the subject "Refund request", including your garage number, registered mobile number, the payment date and amount, and a short description of the issue.

6. Refund timelines

Stage	Timeline
We acknowledge your request	Within 2 business days
We review and decide	Within 5 business days of acknowledgement
Approved refund is initiated with our payment provider	Within 2 business days of approval
Amount reaches your account	5–7 business days after initiation

Refunds are always made to the original payment method used for the charge. We cannot refund to a different account. Timelines after initiation depend on your bank or card issuer.

7. If a refund is declined

If we decline a refund we will tell you why in writing. If you disagree, reply to that email and we will review the decision. Nothing in this policy affects rights you may have under applicable consumer protection law.

8. Failed payments

If an automatic payment fails, no amount has left your account and no refund arises. We will notify you and you may update your payment method or cancel. If the amount remains unpaid, access may be suspended as described in our Terms & Conditions.

9. Contact

For anything relating to cancellation or refunds, contact us at support@garagesol.in or on +91 97600 27573. Full details on our Contact page.